Your satisfaction is always our top priority. We lead every procedure to guarantee the quality of our products and we want you to be completely satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, we will be happy to facilitate an exchange to ensure your complete satisfaction.

We always strive to make the Return and Exchange process as easy and hassle-free for you as possible. Please contact our customer support first before returning your purchase, as in some cases the problems can be solved without sending the dress back.

Return Conditions

• Dress must be sent back within 7 days from the receipt day.
• We do not accept returns on customized orders such as custom-made wedding dress and party dress.
• Dress must be returned in NEW (unused, no stains, no smells, and resalable) condition, with all accessories.
• When repacking a dress for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories and extra present.
• For returns, a 30 % restocking fee will be charged on all returns.
• Refunds are not issued before the merchandise has been received.
• Shipping Refunds - Shipping charges on returns are not refundable. We do not offer refunds for shipping charges. If there were any brokerage during the shipping, we take responsible for the brokerage fees, and we’ll deliver the new one to you ASAP.
  

Return and Exchange Instructions

We have created a hassle-free Return and Exchange process with step-by-step guidelines for your convenience. To return or exchange an item, please follow these simple steps:

• Fill out and submit an RMA Request Form online to obtain a Return Merchandise Authorization (RMA) number. No return or exchange will be accepted without an RMA Number.
• Once your RMA request is submitted, you will see a page with Return Instructions and Merchandise Return Summary which contains an RMA number that is valid for 10 business days.
• Pack the item securely using as much of the original packing material that was left. Please note that we do not accept COD shipments. Please use carriers that offer delivery notification such as UPS, USPS, DHL or FedEx. Using one of these carriers will make shipment tracking possible.
• Refunds will be issued as soon as possible. You will get a notification as soon as the return has been processed.